Frequently Asked Questions
Krystal Klear Cloth — Frequently Asked Questions
How do I use the cloth?
Wet the cloth with plain water and wring it out thoroughly so it is slightly damp, not wet. Fold it twice to make several usable cleaning surfaces, then wipe the surface evenly. Rotate or refold to a clean section as you work. Allow the surface to air dry. There is no need for a cleaning spray, paper towel, separate drying cloth or additional drying step.
Can I use it on dirty surfaces, or is it only for the final finish?
You can clean with the Krystal Klear Cloth from the first pass through the final wipe. For a dirtier job, such as an outside window, rinse the cloth as needed and wipe the surface again with the same cloth. Many customers keep some cloths for dirtier work and others for everyday glass and polishing. The cloth is tough enough to do the dirty work—and refined enough to deliver the final shine.
What surfaces can I clean?
The cloth works on most smooth, nonporous surfaces, including:
- Windows, mirrors, glass doors and shower doors
- Stainless steel and chrome
- Granite, marble and tile
- Office glass and display cases
- Interior and exterior vehicle glass
- Painted automotive surfaces
- Plastic and fiberglass
For aftermarket window film or specialty-coated surfaces, follow the surface manufacturer’s care instructions and begin with a clean cloth. If you are unsure about a surface, test a small inconspicuous area first.
Why use water instead of a cleaning spray or paper towels?
The cloth’s fine microfiber lifts and traps dirt, oils and residue using water alone. Cleaning products can leave residue that contributes to stubborn streaks. Paper towels may leave lint or residue behind, so we do not recommend them for drying or the final finish. Let the surface air dry after wiping with the cloth.
How do I wash the cloth?
- Machine wash in warm water with regular detergent.
- Do not wash or dry with fabric softener of any kind.
- Do not use dryer sheets.
- Air dry or tumble dry on low or warm heat. Avoid very hot heat.
You can rinse the cloth between cleaning tasks and wash it more thoroughly when needed. An occasional vinegar rinse may help remove detergent buildup, but it is not necessary for routine care.
Will stains affect how well it cleans?
Staining is common when the cloth is used on dirty surfaces. A stain does not affect its ability to clean. Wash the cloth as directed and continue using it. As an older cloth becomes less suited to streak-free glass work, you can move it into your rotation for heavier general cleaning.
How long does it last?
Krystal Klear Cloths are designed for repeated use and hundreds of washes with proper care. Their useful life varies with cleaning frequency, the surfaces being cleaned and how they are cared for.
What is the cloth made of, and how large is it?
Each white cloth measures 16 × 16 inches when completely unfolded. It is made of 80% polyester and 20% polyamide microfiber, weighs 360 GSM, and has ultrasonic-cut edges without stitched seams. Most customers fold it for easier handling while cleaning.
Do I need to add any cleaning chemicals?
No cleaning product is needed for the smooth surfaces described above. Wet the cloth with plain water, wring it out well and use the microfiber to clean. This offers an option for households and cleaning professionals who prefer to clean those surfaces without added cleaning products.
What if I see streaks?
First, wring the cloth out more thoroughly; it should be only slightly damp. Refold to a clean section and wipe again, allowing the surface to air dry. If cleaning-product residue is already on the surface, rinse the cloth and repeat as needed. Wash the cloth without fabric softener or dryer sheets, which can leave buildup on its fibers. If you need help getting the best result, please contact us.
What is the difference between packaged and bulk cloths?
They are the same Krystal Klear Cloth. Packaged cloths come in labeled sets of three for home use, sharing and gifting. Professional bulk cloths are supplied loose and unpackaged for cleaning businesses and other high-use settings.
How do I order?
Choose the packaged or professional bulk quantity that suits you and order through our website. The payment methods available for your order will appear at checkout.
What if I am not satisfied?
Please contact us so we can help with any use or care issue and explain the return process. The current return terms shown on this page are:
- Unopened product: Call 877-701-8983 for an RFN number. Return unused, undamaged product in its original packaging with the RFN. The return must be processed within 365 days of purchase; a refund is issued after the return is processed.
- Used cloth trial: If you are unsatisfied within 30 days, call 877-701-8983 for return instructions. The stated limit is one used cloth per customer. Returns outside the stated conditions may be refused or subject to a restocking fee of at least 30%.